How can we help?
Find answers across orders, shipping, returns and more. Or go straight to the source.
Pre-Order FAQ
Pricing, payment, shipping, Kickstarter vs website and everything about backing the Zitanos 2.0.
What is the pre-order price?
When does it ship?
Can I cancel my pre-order?
Orders
Order confirmation, tracking, changes and cancellations.
How do I confirm my order?
Can I change my order?
How do I cancel?
Shipping & Delivery
Delivery times, costs, countries we ship to and tracking.
Where do you ship?
How long does delivery take?
How much does shipping cost?
Returns & Exchanges
How to return, exchange, and what to expect from your refund.
What is your return policy?
How do I start a return?
When will I get my refund?
Product & Sizing
Size guide, fit advice, materials and care instructions.
How do I find my size?
What is the Zitanos 2.0 made of?
How do I care for my shoes?
Size Guide
Full size conversion table for UK, US, EUR, JP and BR. Men and women. How to measure your foot.
What size am I in UK sizing?
Does it fit women?
How do I measure my foot?
Sustainability & Ethics
Our supply chain, ethical trading standards and environmental commitments.
Who makes our shoes?
What is your carbon footprint?
What is Boldstance Renew?
Company & Legal
Company information, privacy, accessibility and registered details.
Where is Boldstance registered?
How do you use my data?
Is the site accessible?
Still need help?
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