Once you've filled out the Return/exchange form on our website and have sent the unwanted item back to us, your new item will be sent out. This process typically takes between 10 and 14 days.

Make sure you have the correct order number and the email address you used to place your order when returning your items through our portal.

Please note we do not offer free returns outside of the UK. For International Orders, please follow the link below to print your personalised label.

Items should be returned within 28 days from your delivery date. The garments must be unused and with all relevant tags still attached. Our Boldstance® packaging is a part of the product and must be returned with the goods. This is to ensure the product(s) are returned to us in a suitable, undamaged condition. Returns that are damaged or soiled may not be accepted and may be returned to the customer, and a refund may be refused.

It is your duty to take reasonable care of the goods, and you will be liable for any damage until the package is received into our warehouse. We are not responsible for any lost or missing packages returned to us by Royal Mail, Hermes, or any other delivery services.

Please note your tracking number on the label before dispatching your item. You may need to provide this if your parcel is delayed/lost in transit.

If you have any questions or concerns about your return, please contact customer service at admin@boldstance.com. Along with your name and order number, one of our representatives will be happy to help. 

If you would like to exchange your item, please include your request on the dispatch note in your parcel. All exchanges must comply with the Boldstance returns policy.

*Please note that any gifts sent with your order must be returned with your order when sending back for a refund/exchange.

Faulty goods refer to manufacturing issues. Items damaged by normal wear and tear are not considered faulty. 

To claim under your warranty, please contact admin@boldstance.com. We will request a clear image of the fault and of how the garment was washed and dried. This will then result in the return of the garment.

Refunds will be credited to the purchaser’s original payment method. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to currency exchange rate fluctuations, the amount refunded may be slightly higher or lower than the price originally paid.

Once the return is received at our warehouse, we will process the refund as soon as possible. Please allow for up to 30 days for the refund amount to appear in your account

Please note that only one code may be used at the time of purchase. 

Discounts cannot be combined with any other special offers or promotions.

We gladly accept returns for a refund or exchange within 30 days of purchase. We'll even handle the return shipping, with a few exceptions noted below. We simply ask that products be returned in their original packaging, including accessories (beanies, socks, etc).To return item(s), go to our Return/Exchange form.* Free return shipping is not yet covered outside the EU.

Simply log in to your account or create your return. Unsure how to get your item(s) back to us? Take a look at our return steps by country. What if I lost my prepaid return label?

We do offer free return shipping for most countries, but not all. Free return shipping is not yet covered outside the EU. If you have additional questions, please reach out to us.

We will need a little time to process your return. But as a rule, you won’t have to wait more than 21 working days to have your money refunded.

Of course. If you wish to return items from your order, we'll refund the full purchase price. Products must be in their original condition and packaging, including socks (packaging must be intact).* We’ll also pay for the shipping of the returned Boldstance® products unless the shipping is to/from one of the following countries: India, Indonesia, Israel and Malaysia. Expedited shipping is not refundable for returns or exchanges. If you would like to return your order but didn’t receive a Return Information sheet in your package, please contact our Happiness Delivery team.

We'll need a little time to process your return. You shouldn't have to wait more than 14 business days to receive a refund.

Yes, certainly. To return your exchange for a refund, please contact us. Our Return/Exchange form isn’t yet configured to process returns or exchanges.